Reliability and Security Features

UPS and Power Generator Backup

In the event of a power loss, our equipment is connected to automatic battery backup systems and readily available generators so that we may continue to operate without any down time. We have proven our reliability numerous times with previous incidents and we will do it again whenever it is needed!

Fault Tolerance

We use hardware based RAID controllers with hot-swap capabilities and 16MB of cache memory. The hard drives in our servers are all 7200 RPM+ Ultra Wide SCSI with Self-Monitoring, Analysis and Reporting Technology (S.M.A.R.T.). S.M.A.R.T. technology monitors certain characteristics of drive performance and timing. These measurements are used as an early prediction of drive failure. The drives are configured in a RAID 1 configuration (disk mirroring) that is more expensive to implement than RAID 5, but offers much more performance and reliability.

Daily Tape Backup

Our servers are backed up daily on high-capacity data tapes that retain a full image of our server drives in the unlikely case of a drive problem. Restoring old data is also available for a small fee.

24 Hour Server Monitoring

Our servers are constantly monitored by special monitoring software that our programmers have created specifically for this purpose. If a service goes down for some reason, it is automatically repaired, and restarted if necessary.

In addition to our special software, our servers are monitored from a remote location. Any problems that are not automatically fixed by our software are reported to our system administrators.

We also give you access to a 24hr Emergency Pager # (should your site experience a problem that is not detected).

99.9% Uptime

Our great combination of 24 hour server monitoring, UPS and generator backups, fault tolerant web servers, and reliable backbone connections has proven itself by giving us a nearly flawless history uptime. The remaining downtime accounts for standard maintenance and upgrades which is always done during low traffic time frames.

Backbone Connectivity

All of our servers are in conjunction with high speed network cards and hubs designed specifically for the type of services we provide. We use Cisco routers to give us fast and reliable direct connectivity to multiple Internet backbones. We are currently working in conjunction with UUNET, Cable & Wireless USA, Sprint, and Qwest - leading backbone providers of the world.