If you want to transfer your registration from your current registrar to HostingCentral, you can request that HostingCentral transfer your domain name for you using SiteControl. For detailed information, see the Domain Name Registration FAQ.

If you are leaving your registration with your current registrar but want to move your domain to HostingCentral and use our Web hosting services, you will need to change your current nameserver information to HostingCentral's information. You can log on to your registrar's systems and transfer the domain name yourself using the user name and password they assigned you.

Log in to your registrar's site using the user name and password they provided you and change your current nameserver information to HostingCentral’s nameserver information. You can find your HostingCentral nameserver information by logging in to SiteControl and selecting the Domain Name section.

I don’t remember who my registrar is. What can I do?

Use HostingCentral's domain name search tool. Enter your domain name and search for the registrar.

My registrar requires that I go online to transfer my domain. What information do I need to give them to successfully transfer my domain name to HostingCentral?

You will need to provide your current registrar with HostingCentral’s nameserver information. You can find your HostingCentral nameserver information by logging in to SiteControl and selecting the Domain Name section.

How long will it take to transfer my domain name to HostingCentral?

Typically the transfer should be completed within about 48 to 72 hours. You may want to check with your registrar to see exactly how long it should take to complete the transfer.

How long will it take for my domain to be active?

There may be a brief delay between the time your domain name registration or transfer is completed and the time when your domain is active and can be accessed by everyone over the Internet. This is due to the propagation process.

What is propagation?

When visitors type your domain name into their Web browsers, their request is referred to a nameserver that indicates the physical location (the IP address) of your domain on the Internet. When your site location changes to a new IP address, or when you deploy a new site with a new domain name, nameservers around the world must be notified of the change. This process of notification is referred to as propagation.

Propagation typically takes 48 to 72 hours. During this time, if you are transferring your domain, some nameservers will still refer to your site’s old location while nameservers that have already been notified of the change will refer to the new location. As a result, visitors accessing your site may be directed to either the old or new location, depending upon which nameserver they connect to.

If some visitors are still being directed to your old site location after 72 hours have elapsed, you should contact your previous Internet Presence Provider and request that they update their DNS and delete your domain from their servers. Once this has been done, and this change has been completely propagated, the transfer to your new location will be complete.

If your site is new, your site may not be recognized by all nameservers until the propagation period has completed.

During the propagation period, you will need to use your Temporary URL to upload files and view your site. You can find your temporary URL by logging in to SiteControl.

How can I avoid downtime while I wait for the new information to propagate throughout the Internet?

While waiting for the new nameserver information to propagate throughout the Internet, we recommend maintaining your site at your current host to avoid down time for your site. During this time, you can use the temporary Web address (URL) that we gave you to mirror your Web site on HostingCentral's servers until the transfer is complete.

If your site is new, you can use your temporary URL to begin publishing your Web site while you wait for the propagation period to complete.

My site is not showing up when I type in my domain name. What is the problem?

If you have recently set up your account, this probably means that your domain name has not been propagated to all of the possible domain nameservers.

Test your domain by typing your temporary Web address in a Web browser. If you can access your site using the temporary Web address (URL), wait a day or two for the propagation period to complete. If after 72 hours the domain name still does not resolve correctly, contact us.

You should also check that you have given your home page a valid file name (such as index.htm or default.htm) and that you uploaded the files to the correct directory.


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